UK General Insurer

IT Service Costing


Service re-charges for transfer pricing at Grifols

Orkla Foods Norge

Enabling improved profitability and transform decision making

This leading insurer wanted more accurate IT cost allocations as the basis upon which it could make re-charges to business units that could be fully understood and influenced by them.

The existing IT service cost model in MS Excel…

  • was prone to error
  • used inconsistent data to drive costs
  • lacked transparency into the causes of cost
  • failed to show how the business could influence costs incurred from IT services

Facing increasing pressure from tax authorities, the transfer pricing department at Grifols, a multinational pharmaceutical and chemical company, needed to develop a new service recharge model that was not constrained by the limitation of MS Excel.

Existing processes based on MS Excel…

  • required intensive manual intervention
  • took a long time to process
  • did not provide traceback of costs to origins
  • was prone to errors

Orkla Foods Norway is a leading supplier of food and beverage in Norway. To stay ahead of the competition they wanted to improve their ability to keep production costs under control and improve profitability.

The existing cost & profitability model…

  • took a long time to calculate
  • did not provide sufficient detail
  • was prone to errors and therefore not trusted by business users
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